terms & conditions

Terms and conditions for the webshop

My website has been designed to make online purchasing very straightforward. Choose to buy a product by clicking the respective add to cart button. To view your cart at any time, click the “View cart” button at the top of every page. At the checkout you will be asked for a few details that I need to be able to complete your order.

Once your online order has been submitted, you will be notified via email to confirm your order has been received. If you do not receive this confirmation email within 6 hours, please contact me.

These terms and conditions apply to all purchases made in my webshop. Once you have placed your order, you automatically also agree with these conditions.


Alyona Rutzen visual artist



If you do not receive your order, because of a mistake by the post office, please contact me. Together we will look for a suitable solution.

I do charge shipping-costs. These costs will be added to the total amount at the checkout.

All orders will be sent within 2 days.



If an order reaches you in good condition but you still aren’t satisfied, it unfortunately isn’t possible to return or change your order.



Please check your order as soon as it is delivered. When your order is damaged or broken, please contact me by mail within 1 week and send a picture of the damage with your message. After I’ve received your email, I will send the product again. Alyona Rutzen will pay for the costs.



All rights of the products and illustrations bought via the webshop will remain the property of Alyona Rutzen visual artist. Products of Alyona Rutzen visual artist may under no circumstances be copied or used to produce a new product.



When you place an order, you have to fill in some personal data. I need these data to complete the order. Your data will only be used for this purpose.

All imagery and artwork on this website are Copyright © Alyona Rutzen visual artist.